TERMS AND CONDITIONS
Elderly Step Care Online Shop
(Including all Subsidiaries and Affiliated Entities)
Last Updated: February 2026
1. Introduction
These Terms and Conditions govern the use of the Elderly Step Care Online Shop (“the Website”) and the purchase of products from Elderly Step Care – Boland Home Care (Pty) Ltd and its subsidiaries (“the Company”, “we”, “our”, “us”).
By accessing this website, placing an order, or clicking “Accept”, you agree to be legally bound by these Terms and Conditions.
If you do not agree, please do not use this website.
2. Company Information
Elderly Step Care group
Registration Number: [Insert Number] Boland home care
Practice Number (if applicable): 880001090607
Email: bolandtv2020@gmail.com
Phone: +27 793061042
Physical Address: Maruis Smit Street Langerug Worchester Western Cape South Africa
3. Products
The Online Shop may offer:
- Medical supplies
- Mobility equipment
- Home care products
- Hygiene products
- Protective equipment
- Assistive devices
- Health-related products
All products are subject to availability.
We reserve the right to discontinue products at any time without notice.
Images are for illustrative purposes only and may vary slightly from actual products.
4. Pricing
- All prices are listed in South African Rand (ZAR).
- Prices include VAT where applicable.
- Delivery charges are calculated separately at checkout.
- We reserve the right to change prices at any time without prior notice.
- Pricing errors may result in cancellation of the order (customer will be notified).
PAYMENT TERMS AND REGULATIONS
5. Payment Methods
We accept the following payment methods:
- EFT (Electronic Funds Transfer)
- Debit/Credit Card
- Secure Online Payment Gateway
- Approved Medical Aid (where applicable)
Orders will only be processed once payment is received and cleared.
6. Payment Confirmation
- EFT payments must include the order number as reference.
- Proof of payment must be emailed to: [Insert Email]
- Orders not paid within 48 hours may be cancelled automatically.
7. Failed or Declined Payments
If a payment is declined:
- The order will not be processed.
- The Company is not liable for banking or transaction errors.
- Any banking fees incurred due to reversed or failed payments may be charged to the customer.
8. Refunds
Refunds will be processed:
- Within 7–14 working days
- Using the original payment method
- Only once returned goods are received and inspected
Shipping fees are non-refundable unless the product was defective.
9. Delivery Policy
- Delivery timelines are estimates only.
- We are not liable for delays caused by courier services.
- Risk passes to the customer upon delivery.
- Customers must inspect goods upon receipt.
If goods are damaged, notify us within 24 hours with photo proof.
10. Returns Policy (Consumer Protection Act Compliance)
In terms of the Consumer Protection Act (CPA):
- Customers may return unused goods within 7 days (cooling-off period where applicable).
- Goods must be unopened, unused, and in original packaging.
- Certain health and hygiene products cannot be returned once opened.
- Custom or special-order items are non-refundable.
Return shipping costs are the responsibility of the customer unless the item is defective.
11. Defective Products
If a product is defective:
- Notify us within 6 months of purchase.
- We will repair, replace, or refund in accordance with CPA regulations.
Damage caused by misuse is not covered.
12. Medical Disclaimer
Products sold are not a substitute for professional medical advice.
Elderly Step Care is not responsible for:
- Incorrect product use
- Failure to follow medical instructions
- Medical complications arising from misuse
Always consult a healthcare professional where required.
13. Privacy & POPIA Compliance
We comply with the Protection of Personal Information Act (POPIA).
Personal information:
- Will be processed lawfully.
- Will not be sold or shared unlawfully.
- Will only be used to process orders and improve services.
Customers agree to the processing of personal data when placing an order.
14. Limitation of Liability
Elderly Step Care and its subsidiaries shall not be liable for:
- Indirect or consequential damages.
- Loss of profits.
- Delays beyond our control.
- Technical website errors.
Our total liability is limited to the purchase price of the product.
15. Website Use
Users may not:
- Attempt to hack or interfere with website security.
- Submit false information.
- Use the website for unlawful purposes.
We reserve the right to block users who violate these terms.
16. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
17. Amendments
We reserve the right to update or modify these Terms at any time.
The latest version will always appear on our website.
Agreement
☐ I have read and agree to the Terms and Conditions and Payment Regulations of Elderly Step Care Online Shop and its subsidiaries.